Walmart Inc. Presents at Cowen 2020 Broadline & Grocery Executive Summit, Aug-25-2020 11:25 AM - NYSE:WMT

NYSE:WMT

**- Pandemic Impact and Accelerated Investments: The pandemic highlighted the importance of Walmart's pickup and delivery services, leading to accelerated investments in unattended deliveries, contactless pickup, and designated slots for at-risk customers.

• Curbside Pickup and Delivery: Curbside pickup was rolled out first, followed by delivery services. Both options cater to different customer needs, with curbside being convenient for quick pickups and delivery serving those who prefer items brought directly to their homes.

• Customer Behavior and Basket Size: Customers are building larger baskets, stocking up on essentials, and exploring Walmart's full assortment. Express delivery services have also gained traction for urgent needs.

• Profitability and Efficiency: Walmart focuses on serving customer needs and improving the omnichannel experience. The company is leveraging its workforce and technology to enhance efficiency, including the integration of general merchandise and grocery services into a single app.

• Automation and Technology: Walmart is experimenting with automation providers like AlphaBot and Alert to improve micro fulfillment and reduce costs. The company is also utilizing AI for predictive analytics, smart substitutions, and enhancing the customer experience.

• Partnerships and Third-Party Services: Walmart is testing partnerships with third-party services like Instacart to provide customers with more access to Walmart products and prices.

• Permanent Changes in Shopping Experience: The pandemic has accelerated the adoption of digital shopping methods, and Walmart expects a continued diversification of customer engagement through various channels.

• Data and Privacy: Walmart is committed to using data to improve customer experiences while respecting privacy laws and regulations. The focus is on solving customer problems and enhancing convenience.**