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pww.comCisco Systems, Inc. - Special Call - SEHK:4333

SEHK:4333

Steven Heinsius [Executives] 💬

During the special call transcript from Cisco Systems, Inc. on March 28, 2024, Steven Heinsius made the following statements:

  1. Introduction

    • "Hey, good to see you. Welcome to the webinar. My name is Steven Heinsius, and I lead Software & Buying Programs for EMEA."

  2. Discussion on Full Stack Observability (FSO)

    • "Full Stack Observability, it can mean a lot of things for our customers, right? So help me, what's the definition that we can work on?"
    • "So different customer challenges, customer states desired outcomes, and then making that visible and actionable, that is the problem that we're solving with the FSO?"
    • "In a digital world, it's all about the experience is what we say."
    • "100%, yes."
    • "Because for me as a user, you're mentioning, I have applications on my phone. And for me, the app just works, right? And I never think about..."
    • "Yes. And I never think about it that what's behind that. But in reality, this application could be stored in a cloud environment, which is outside of my IT premise, right?"
    • "So them being able to analyze where challenges, where a hiccup, you're making it that visible."

  3. Further Discussion on Application Experience

    • "The visibility and the application experience, that's clear. Is there other use cases that we are addressing with FSO?"

  4. Discussion on Business Risk Observability

    • "So those are like assets auditing and security policy checks or..."
    • "On a scale of 1 to 10, it's not good. Yes. I would say, 'Oh, no, risk of 9 to 10, that is high.'"

  5. Discussion on Cost Insights and Resource Optimization

    • "So by making that visible, the customer can make a more conscious decision on the scoping and the size of the virtual machine, for instance, and then save a lot of money by..."
    • "They don't like that, no."
    • "So to tap on to a little bit more of use cases for customers. I've recently seen a demo on modules that you can build on the FSO platform. And I was super impressed because it's open and extensible. Actually, that's the reason why you can integrate so quickly. But we also have partners now building on the FSO as a platform and can really build their own [indiscernible], so use cases."

  6. Discussion on Digital Experience Monitoring (DEM)

    • "I do want to dive in a little bit into the new 3-letter acronym that I didn't know yet, the DEM, the digital experience monitor. What is it? What's the outcome? What is the customer problems that we're fixing there?"
    • "A digital video recorder."
    • "You want to see it again."

  7. Closing Remarks

    • "Amazing. So Ananda, I'm going to show you here my crystal ball, all right? So I'm going to ask you, how does the future look like in FSO? And how does the future look like with the DEM and the AIOps?"

    • "I think that's going to be a very interesting conversation."

    • "Great. Thank you very much."

    • "Have a great day. Thank you. Thanks so much."

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