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pww.comCisco Systems, Inc., Oppenheimer Holdings Inc. - Special Call - NasdaqGS:CSCO

NasdaqGS:CSCO

Katie Lindner;Program Manager [Executives] 💬

Here is a detailed list of what Katie Lindner, the Program Manager, has said during the special call:

  1. Introduction and Housekeeping Notes:

    • "Hello, everyone. I'm Katie Lindner, facilitator for today's webinar."
    • "In a moment, I'm going to turn the session over to our speakers. But before doing so, I have a few housekeeping notes to cover."
    • "You can submit your questions in the Q&A panel throughout the session. We'll also have some live questions near the end."
    • "Also, please take a moment to fill out the survey. It's going to pop up when your session is closed. So your feedback is really important to us."
    • "With that, let's go ahead and get started."

  2. Transition to the Host:

    • "Ittai, I'm going to turn the floor over to you."

  3. Operator Instructions:

    • "Operator Instructions" (implied that she provided instructions for the operator regarding the Q&A session).

  4. Closing Remarks:

    • "Katie Lindner;Program Manager (Executives) Say: [Operator Instructions] So we do have one from [ Vision ]."
    • "Yes." (in response to confirming that an attendee can be heard).
    • "Oh, wait. I'm sorry. I spoke too soon. Dylan, raised his hand. Go ahead with your question."
    • "Yes. So Roman has a question."

Throughout the call, Katie's role was primarily to facilitate the session, introduce speakers, manage the Q&A process, and provide instructions to attendees.

Marilyn Mora [Director of Global Investor Relations] 💬

Here is a detailed list of what Marilyn Mora, the Director of Global Investor Relations at Cisco, said during the special call:

  1. Introduction of Forward-Looking Statements:

    • Marilyn began by thanking Ittai Kidron and stated that before the session began, she needed to address the potential for forward-looking statements. She referred attendees to Cisco's SEC filings, specifically the most recent Forms 10-K and 10-Q, noting that actual results may differ from those statements made during the call.

  2. Transitioning the Floor:

    • After making her introductory remarks about forward-looking statements, she handed the floor back to Ittai Kidron to continue with the session.

These are the key points from Marilyn Mora's contributions during the call. She primarily focused on the legal disclaimer regarding forward-looking statements and facilitated the transition to the main discussion.

Jeetendra I. Patel [Executive VP and GM of Security & Collaboration] 💬

Here is a detailed list of key points made by Jeetendra I. Patel during the special call:

  1. Background and Role:

    • Jeetendra Patel is the Executive VP and GM of Security and Collaboration at Cisco, having transitioned from SVP.
    • He has a diverse background, including running his own business in Chicago, working at EMC, and serving as Chief Product Officer at Box before joining Cisco.

  2. Webex and Collaboration Business:

    • Webex is a leading player in the collaboration market, with 95% of the Fortune 500 using it.
    • The Webex platform has about 650 million participants monthly.
    • The collaboration business generated approximately $5.6 billion in FY '20, with a 5% revenue increase in Q3 and double-digit growth in Webex.
    • Cisco has added 800 features to Webex since September, marking a significant innovation push.

  3. Hybrid Work Transition:

    • The future of work is expected to be hybrid, with a mix of remote and in-office work.
    • Cisco aims to be a credible provider for organizations transitioning to this hybrid model.
    • The company has introduced a composite Webex suite that integrates various capabilities (calling, messaging, meetings, events) into a single license bundle.

  4. Recent Event and Innovations:

    • A recent event on June 8 was highly attended and showcased Cisco's progress and innovations.
    • The company is focusing on creating inclusive experiences for hybrid work, ensuring that remote participants feel equally engaged as those in the room.

  5. Customer Metrics and Growth:

    • Cisco has 80 million calling users and 6 billion monthly calls.
    • The company has integrated an audience engagement platform, Slido, into Webex, which has 70 million participants.
    • The contact center business has 3.2 million agents and 36,000 customers.
    • Cisco has shipped 100 million devices and has seen a 15-point increase in its Net Promoter Score (NPS).

  6. Competitive Landscape:

    • Cisco views Zoom and Microsoft as primary competitors.
    • Cisco differentiates itself through a combination of hardware and software, security by design, breadth of capabilities, and an open integration approach.
    • The company has made significant investments in AI, enhancing features like noise removal and gesture recognition.

  7. Go-to-Market Strategy:

    • Cisco is focusing on increasing brand visibility through marketing initiatives in sports and other venues.
    • The company is pricing its Webex suite competitively, offering it at 40% less than purchasing individual components.

  8. Voice and Video Business:

    • The cloud voice business has 80 million users and is growing rapidly, with over 1 million seats added in the last quarter.
    • Cisco is reimagining calling to integrate seamlessly with video meetings.

  9. AI and Future Innovations:

    • AI is a core part of Cisco's strategy, with investments aimed at enhancing user experience and inclusivity.
    • Features like real-time transcription and translation in multiple languages are being developed.
    • Cisco is leveraging partnerships, such as with NVIDIA, to enhance AI capabilities in its devices.

  10. Future Metrics for Success:

    • Key metrics for success include cloud migration of services, revenue growth, customer satisfaction (NPS), and the ability to reduce user fatigue by minimizing the time spent on the platform.

  11. Integration with Third-Party Tools:

    • Cisco aims to integrate seamlessly with various productivity tools (e.g., Asana, Monday.com) while also developing its own capabilities.
    • The company is committed to providing users with choices and ensuring that integrations enhance the overall experience.

  12. Service Provider Relationships:

    • Cisco maintains strong relationships with service providers and values its partner ecosystem.
    • The company is focused on leveraging these partnerships to drive growth in its collaboration portfolio.

These points encapsulate Jeetendra I. Patel's insights and strategic direction for Cisco's collaboration and security business during the call.